Airlines, Pay Attention

Here comes the baggage cart. Wonder what's inside.

It was supposed to be a flight from Philadelphia to Atlanta, but Mother Nature was not cooperating. The plane took off at 2 PM, but ended up being diverted to Knoxville because of an Atlanta storm system. The flight was one provided by DELTA AIRLINES and the diversion was probably not very welcome. After all, no one could really predict when the plane would actually arrive in Atlanta and debark.

Khoury Ashooh was one of the passengers on the plane, along with his wife and 4-year-old daughter. Here's how he described it, "We circled in the air for a while then the captain said we were diverting to Knoxville because of storms over the airport in Atlanta."



You know how this goes, passengers stuck in a grounded aircraft, not knowing when they would get home, boredom sets in, passengers get hot and bothered about just sitting there waiting for word of when they could proceed. Also, the irritation and anger. After all, most of us go about our lives and love the pinpoint accuracy of predictability, being on time and without disruptions, getting what we want now. But life doesn't always run that way; there are those unpredictable events that change those best-laid plans.

There they were just sitting in the plane and in the midst of the irritation came a surprise. The baggage cart showed up in the midst of the waiting, loaded up with pizza (Note to self: pizza places do deliver to waiting planes). The captain had ordered pizza for everyone, no charge. What a delight!

That was a day that changed into something a little better for those on that particular flight. Passenger Mr. Ashooh texted, "sitting on the tarmac, the captain orders pizza for the whole plane". And annoyance turned into smiles, including Mr. Ashooh's daughter, who loved the tasty treat. Apparently, one of the passengers was so delighted that that individual got up and helped distribute it, along with the crew.

Here comes the pizza!

Eventually this Delta flight reached its destination in Atlanta at about 7 PM, three hours late. But the passengers felt better about the whole delay because of a little thoughtfulness. And that wasn't the only flight. All of the other Delta flights that experienced similar delays were also provided with pizza, according to various tweets over the internet. Not a bad way to provide better customer service. Paying attention, airlines? Yes, you can't control the weather, but you can do something to make the delay a little better.

Mmm! Tasty surprise. Thanks, Delta!

Thanks to this article from CNN: http://www.cnn.com/2015/05/27/travel/delta-pilot-orders-delayed-flight-pizza-feat/; and this article from the Daily Mail: http://www.dailymail.co.uk/news/article-3098374/Delta-pilot-orders-pizza-diverted-flight-stuck-tarmac-s-delivered-baggage-cart.html#ixzz3bLwQwGdF.

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